FAQ Group: FAQ-eng

Certainly, Cicana provides added security and reliability through our guarantee and refund policy.  Although we strongly believe that domestic workers you’ve chosen to hire will be the perfect candidate fits your family and needs, we still offer you a two-month (60 days) replacement worker guarantee. *In the future, there will be the latest terms &…
Read more

Cicana provides a guarantee of one (1) replacement of personnel within a maximum period of two (2) months from the commencement of employment. The entitlement to claim this guarantee extends to replacements necessitated by resignation on the part of the personnel or termination initiated by the Customer.  Warranty cancellation is permissible if, according to the…
Read more

All transaction payments at Cicana include subscription fees and guarantee fees, which are to be made exclusively through bank transfer to Cicana’s account.  As for worker salary payments, you may directly pay them in cash to your workers, in accordance with the applicable terms and conditions. 

Prior to the commencement of work within your residence, we will undertake a rigorous selection process to ensure compatibility between you and the chosen worker.  This process includes a direct interview session between yourself and the prospective worker to align your needs and preferences with the established criteria for the position. Following this, we will…
Read more

Cicana is committed to connecting our valued customers with the finest Housekeepers, Babysitters, and Caregivers who demonstrate unwavering dedication and sincerity in their work. Discover the positive testimonials and feedback from our customers on Cicana.co’s Instagram highlights.  It’s important to note that numerous factors contribute to an individual’s long-term satisfaction in a workplace. Just as…
Read more

Certainly, Cicana provides daily updates on candidate workers, including Housekeepers, Babysitters, and Caregivers, through the Cicana Website and our WhatsApp Business.  However, there are times when we experience high demand and limited supply, particularly during Eid al-Fitr and the turn of the year.  You can check the availability of candidate workers here! 

yes, you can check our current administration fee here

The administration fee is a fixed price.  You have the opportunity to avail a discount on the admin fee, subject to terms and conditions. Please contact our Customer Service for further information!

Salaries depend on job responsibilities and experience level of the candidate. You can negotiate the salary with us and the candidate before choosing to hire.    The salary ranges are our candidates’ salary expectations based on their experiences and performances. Click here!    

Certainly, Cicana also provides inval workers for Housekeepers, Babysitters, and Caregivers who can adapt to your household needs.  For more information regarding the salary range for inval workers, you can click here! And list of available candidates here