General Term and Condition

1. 1. This agreement forms a legal contract between you (the user) and PT CICANA INDONESIA CORP., which operates as a digital platform for domestic helper placement services. These Terms and Conditions are provided to ensure clarity and help prevent any misunderstandings in the future. 
   2. These Terms and Conditions govern your access to and use of CICANA’s domestic helper placement services available through cicana.co and any other websites operated by us. 
   3. All services related to content, bookings, payments, and domestic helper placement provided through the CICANA platform are collectively referred to as the “Services.” 
   4. CICANA is not responsible for any transactions conducted outside the CICANA platform or without our official knowledge or authorization.
   5. You must be at least 18 years old to access and use CICANA’s Services.
   6. As a user, you are fully responsible for any decisions you make when accessing and using the CICANA platform.
   7. By registering for and using our platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
   8. By accessing and using our Services, you agree to be legally bound by these Terms and Conditions.

   For more information about the specific policies and requirements that apply to our Services, please review the detailed terms below:

Before using the Website, you must agree to these Terms of Use and register by providing the information we require. During registration, we will ask you to provide your full name, email address, and valid personal mobile phone number to create your Account. You may update your personal information through the settings feature on the Website.

If you have logged out of your Account, you will need to enter the email address you used when registering on the access page. The system will then automatically send a verification code to your registered mobile phone number.

          The domestic helper placement services available on the Website are subject to fees. The applicable fees will be displayed on the Website before you order the Services. You must subscribe first to access the Services.

We may change or update our fees from time to time based on certain factors, including location, timing, type of Service, and Applicable Laws and Regulations. You may pay for the Services or offers you access through the electronic payment methods available on the Website.

We reserve the right to reject or delay your payment request for certain reasons, including, but not limited to, if we detect or have reasonable grounds to suspect fraud, fraudulent activity, a violation of these Terms of Use, or a violation of Applicable Laws and Regulations.

If you do not make a payment within the specified timeframe, we reserve the right to collect the payment from you in accordance with the applicable provisions. We also reserve the right to withdraw the Services previously provided to you as a user.

All information about our offers is provided to help you get the best experience when using our Services. Any offer in the form of a “voucher” is subject to its applicable terms and conditions, so please check them carefully before using it.

Vouchers cannot be exchanged for cash and are valid only for the period stated in the terms and conditions of each offer.

       How we collect, store, process, use, and share your personal details, including your identity, contact info, and location shared when creating an Account, is covered under these Terms and Conditions.

         We connect you with domestic helpers through our website (cicana.co) and official WhatsApp lines. Our official WhatsApp channels cover candidate interviews and admin support, feedback and complaints, worker partner support, and our main Customer Service, all of which are listed on our site. Please note that we cannot take responsibility for any interactions or issues involving unauthorized WhatsApp numbers claiming to represent CICANA that haven’t been confirmed by our Customer Service team.

           Your account is strictly for your personal use and cannot be transferred to anyone else under any circumstances. We reserve the right to decline any booking or transaction if we find or reasonably suspect that your account is being shared or used by another person.

If you are using our subscription service, you are strictly prohibited from sharing our workers’ personal details, profiles, or phone numbers with outside parties for any non-essential or commercial purposes.

Keeping your account secure is your personal responsibility. This includes protecting your registered name, email address, ID number, phone number, and payment details. Any losses or risks resulting from a failure to keep this information safe and private will be entirely your own responsibility.

      CICANA is an online platform that connects domestic helpers with employers. Every candidate undergoes a screening process before being listed on our site. As our role is strictly to facilitate connections between workers, employers, and our team, you acknowledge that CICANA’s liability is proportionally limited to operating as a digital placement platform.

We provide our digital services on an “as-is” basis and cannot guarantee that worker availability, accuracy, or suitability will completely meet your specific expectations. We are not liable for any losses or damages caused by a worker’s misconduct or negligence, nor for any issues resulting from your failure to comply with these Terms and Conditions.

While we are under no obligation to monitor your day-to-day use of the platform, we reserve the right to oversee service activities to ensure smooth operations and compliance with applicable laws, court orders, or government regulations.

We are not obligated to take legal action or intervene on behalf of any party. However, we will make reasonable efforts to help mediate and resolve any disputes that may arise between you and a worker.

If a dispute arises between you and one or more workers, you release CICANA from any claims, demands, or damages of any kind arising out of that dispute. Furthermore, you agree to hold CICANA harmless against any third-party claims or legal fees resulting from your breach of this agreement or your violation of any laws or workers’ rights.

1. This agreement is governed by and interpreted in accordance with the laws of the Republic of Indonesia. You agree that any legal action or dispute arising from, related to, or in connection with this website and/or agreement will be resolved within the jurisdiction of the courts of the Republic of Indonesia.
2. If any disagreement arises regarding the interpretation or implementation of this agreement, it will first be resolved amicably through mutual discussions between us and the User.
3. If an amicable resolution cannot be reached within 30 (thirty) days, or if the outcome is unsatisfactory to either party, the dispute will fall under the exclusive jurisdiction of the South Jakarta District Court. This does not limit our right to file reports, claims, or lawsuits, whether civil or criminal, through district courts, the police, or other relevant authorities within the Republic of Indonesia.
4. While any dispute resolution process is ongoing, both you and CICANA will continue to fulfill your respective obligations under these Terms of Use, unless mutually agreed otherwise.

1. 1. By using any feature or service available on the CICANA platform, you acknowledge, understand, and agree to the specific terms and conditions governing that particular service or feature.
   2. Any matters not explicitly covered in the service-specific terms will default to these General Terms and Conditions.
   3. By accepting these terms and conditions, you are deemed to agree and comply with all our platform policies.  
   4. In the event of any issues during the onboarding process with a worker: 
   1. Both CICANA and the client will contact the worker directly regarding their departure and employment status.
   2. As the user, you release CICANA from any claims or liability for damages and losses related to these issues.
   3. We reserve the right to refuse service and reject any form of threats, intimidation, or violence.

      These Terms and Conditions may be updated or changed from time to time without prior notice. We encourage you to review this page regularly to stay informed of any updates. By continuing to access or use our services, you agree to be bound by the revised terms.