FAQ

Cicana is a digital platform that allows you to search for and book qualified domestic workers (Housekeeper, Babysitter, Caregiver, Inval Worker, Live-out Worker and Driver) at a very reasonable price. Cicana makes it easy for you to find a trustworthy, hardworking, and reliable domestic worker. 

Cicana has a different system from foundations like “yayasan”, distributors, or agencies in general. In Cicana, every customer and worker is free to interview and select candidates based on compatibility and needs. In its mechanism, Cicana applies a technological approach, where all processes are conducted through Cicana website and WhatsApp Offical Cicana. 

You can easily connect with Cicana just using your smartphone. Cicana’s Virtual Office is located at Bellezza BSA 1st Floor SA1-06 (VO) Jl. Letjen Soepeno, Permata Hijau, Kebayoran Lama, South Jakarta 12210. 

Since 2019, Cicana has been entrusted by over 3000 customers from various regions across Indonesia. With over 3000 workers successfully placed, Cicana is committed to being a reliable provider of household worker services.

Explore reviews and testimonials from our users on our Instagram highlights @cicana.co. 

The hiring process at Cicana is effortlessly streamlined: 

1. We update our pool of job candidates on Cicana’s official website daily, enabling customers to interview more than one candidate for comparison. 

2. To request worker contact details, customers can initiate payment for the Subscription Fee, which grants access for one month. There are two subscription options available for selection. Explore the packages and their features on our homepage! 

3. Once a customer finds a suitable match with a worker, they can confirm with the Cicana team to cross-check the decision and the worker’s compatibility. 

4. Following confirmation, we conduct a conference call with the matched worker and customer to minimize the risk of miscommunication or incomplete information during the interview process. 

5. Subsequently, Cicana facilitates transportation arrangements for the worker’s departure. Payment for transportation is made upon the worker’s safe arrival at their destination, ensuring security against fraudulent activities. 

Click here for more information of Cicana’s Hiring process

 You can check the hiring process here

The workers that Cicana connects with our customers have passed the standard background checking & filtering process, which includes: 

• Each worker possesses valid original identification (KTP) and family card (KK) / birth certificate. 
• Each worker has successfully passed GetContact verification, meaning all worker phone numbers are tracked via GetContact, ensuring there are no indications of problematic individuals. 
• Each worker has successfully passed the employment track record check through BlacklistNanny. Cicana collaborates with BlacklistNanny to assess whether the worker has any previous problematic track records. 
• Each worker provides emergency contacts for additional background information and backup purposes. 
• Each worker has undergone a successful interview with Cicana’s recruitment team, with results displayed in the data of each worker on our website www.cicana.co. 

You don’t need to worry, Cicana provides worker education services, including: 

• Starter Education: Education for prospective Cicana workers from the interview stage to pre-departure. 
• After Arrive Education: Education provided to workers upon arrival at the employer’s home, covering motivation from our recruitment team to workers’ participation in e-Learning and tests in the “Attitude & Manner” class at the School of ART. Further information about the e-Learning School of ART can be found here. 
• Verification: Every worker who has completed the School of ART undergoes verification or a Q&A session with Cicana’s recruitment team. 
• One Month Education: Workers are provided with motivation and education after one month of work. 
• Two Month Education: Workers who have been working for two months undergo a performance review, and they are provided with motivation and education to maintain enthusiasm and consistency in their work. 

Currently, Cicana has established partnerships with over 25 regional partners spanning across various regions in Indonesia, aiding us in sourcing workers from diverse ethnic and regional backgrounds.

The majority of our workforce originates from Java, including Central Java, West Java, East Java, Lampung, and several other regions. 

The locations for our Housekeeper/Babysitter/Caregiver positions are not limited. Currently, the majority of our placements are spread across Jabodetabek, major cities on Java Island, and regions outside of Java such as Bali, Medan, Balikpapan, and others. 

Certainly, Cicana provides added security and reliability through our guarantee and refund policy. 

Although we strongly believe that domestic workers you’ve chosen to hire will be the perfect candidate fits your family and needs, we still offer you a two-month (60 days) replacement worker guarantee.

*In the future, there will be the latest terms & conditions related to guarantees according to your situation.

Cicana provides a guarantee of one (1) replacement of personnel within a maximum period of two (2) months from the commencement of employment. The entitlement to claim this guarantee extends to replacements necessitated by resignation on the part of the personnel or termination initiated by the Customer. 

• The guarantee claim period for one (1) replacement is valid for up to one (1) year from the date of payment of administrative fees.
• If a worker wishes to leave and is unwilling to wait for a replacement within a two-week period, a deduction of Rp. 200,000 from their salary may be made. 
• A worker leaving before completing three (3) months of employment will incur a penalty resulting in the forfeiture of a Rp. 350,000 security deposit from their first-month salary. 
• If a worker resigns within 12 (twelve) hours after the probationary period ends, and the Customer has already paid administrative fees to Cicana, the Customer has the option to receive two (2) replacements or a refund of Rp1,200,000. The departed personnel will not be considered in this scenario. 
• If a worker resigns or is terminated within 7 (seven) days after the probationary period and the Customer chooses to request a refund, a refundable administrative fee of Rp. 500,000 applies. 
• In the event of incompatibility between the replacement personnel and the Customer within one (1) month, the Customer is entitled to a refund of Rp. 150,000 from Cicana. 

Warranty cancellation is permissible if, according to the Customer, none of the replacement candidates provided by Cicana are suitable within a one-year period from the date of administrative fee payment. In this case, the Customer is entitled to a refund of Rp. 350,000, sourced from the first-month salary deduction and Rp. 300,000 from Cicana.

All transaction payments at Cicana include subscription fees and guarantee fees, which are to be made exclusively through bank transfer to Cicana’s account. 

As for worker salary payments, you may directly pay them in cash to your workers, in accordance with the applicable terms and conditions. 

Prior to the commencement of work within your residence, we will undertake a rigorous selection process to ensure compatibility between you and the chosen worker. 

This process includes a direct interview session between yourself and the prospective worker to align your needs and preferences with the established criteria for the position. Following this, we will coordinate a three-way conference call involving you, our Cicana team, and the worker to prevent any potential miscommunication. 

In the event of any discrepancies arising after the commencement of work, you are entitled to request a replacement worker within the applicable warranty period, provided the terms and conditions of the warranty are met. 

Cicana is committed to connecting our valued customers with the finest Housekeepers, Babysitters, and Caregivers who demonstrate unwavering dedication and sincerity in their work. Discover the positive testimonials and feedback from our customers on Cicana.co’s Instagram highlights. 

It’s important to note that numerous factors contribute to an individual’s long-term satisfaction in a workplace. Just as you, as a customer, may find certain aspects of your workplace conducive to your contentment or otherwise, such factors as supervisors, work environment, income, among others, play a crucial role. 

This principle extends to our platform as well. As our esteemed customers, you are the employers, and the Housekeepers, Babysitters, and Caregivers are the employees. Therefore, collaboration, awareness of rights and responsibilities, and effective communication between both parties are pivotal for fostering a successful and enduring relationship. 

Certainly, Cicana provides daily updates on candidate workers, including Housekeepers, Babysitters, and Caregivers, through the Cicana Website and our WhatsApp Business. 

However, there are times when we experience high demand and limited supply, particularly during Eid al-Fitr and the turn of the year. 

You can check the availability of candidate workers here! 

yes, you can check our current administration fee here

The administration fee is a fixed price. 

You have the opportunity to avail a discount on the admin fee, subject to terms and conditions. Please contact our Customer Service for further information!

Salaries depend on job responsibilities and experience level of the candidate. You can negotiate the salary with us and the candidate before choosing to hire.   

The salary ranges are our candidates’ salary expectations based on their experiences and performances. Click here!

Certainly, Cicana also provides inval workers for Housekeepers, Babysitters, and Caregivers who can adapt to your household needs. 

For more information regarding the salary range for inval workers, you can click here! And list of available candidates here

Yes, you can. Our services include placement of Live Out workers with salaries ranging from IDR 1,500,000 per month. For more information, see here
And list of available candidates here

All transaction payments at Cicana include subscription fees and guarantee fees, which are to be made exclusively through bank transfer to Cicana’s official bank account. 

As for worker salary payments, you may directly pay them in cash to your workers, in accordance with the applicable terms and conditions. 

Worker’s salary is paid directly to the worker by the employer with the terms & conditions that apply*)

It is not allowed. All transaction payments at Cicana must be made solely through Cicana’s official bank account. 

Please be informed that any transactions made outside of the account provided by Cicana are not our responsibility. 

Cicana has a 2-day probationary period policy, allowing you to evaluate the performance and character of the worker. If you find the worker’s performance satisfactory, you may proceed with paying the administration fee.

Subsequently, we will provide a work regulation agreement letter to be signed by both the worker and the employer. 

For the collective health and safety, it is highly recommended to conduct early COVID-19 testing, either through antigen swab or PCR, for Housekeepers, Babysitters, and Caregivers. The cost of the test will be borne by the customer. 

We always put whether the candidate workers have been vaccinated or not on their profiles. To be safe, we recommend you to choose workers who have been vaccinated before.

As we know, access to vaccine sites in many candidate worker’s hometown may not be as easy as in big cities. Lack of awareness in their areas and living away from big cities meant that some workers were not vaccinated.

Therefore, we always remind candidate workers to follow health protocols on the way to your house. We also recommend you to ask candidate workers to do Antigen/PCR test before workers arrive at your house. After the result comes out negative, you can start to look for the nearest vaccine sites where you live and schedule an appointment.