How Does Cicana Guarantee Work?

Cicana provides a guarantee of one (1) replacement of personnel within a maximum period of two (2) months from the commencement of employment. The entitlement to claim this guarantee extends to replacements necessitated by resignation on the part of the personnel or termination initiated by the Customer. 

• The guarantee claim period for one (1) replacement is valid for up to one (1) year from the date of payment of administrative fees.
• If a worker wishes to leave and is unwilling to wait for a replacement within a two-week period, a deduction of Rp. 200,000 from their salary may be made. 
• A worker leaving before completing three (3) months of employment will incur a penalty resulting in the forfeiture of a Rp. 350,000 security deposit from their first-month salary. 
• If a worker resigns within 12 (twelve) hours after the probationary period ends, and the Customer has already paid administrative fees to Cicana, the Customer has the option to receive two (2) replacements or a refund of Rp1,200,000. The departed personnel will not be considered in this scenario. 
• If a worker resigns or is terminated within 7 (seven) days after the probationary period and the Customer chooses to request a refund, a refundable administrative fee of Rp. 500,000 applies. 
• In the event of incompatibility between the replacement personnel and the Customer within one (1) month, the Customer is entitled to a refund of Rp. 150,000 from Cicana. 

Warranty cancellation is permissible if, according to the Customer, none of the replacement candidates provided by Cicana are suitable within a one-year period from the date of administrative fee payment. In this case, the Customer is entitled to a refund of Rp. 350,000, sourced from the first-month salary deduction and Rp. 300,000 from Cicana.